IBM will no longer offer general purpose facial recognition or analysis software, IBM CEO Arvind Krishna said in a letter to Congress today. The company will also no longer develop or research the technology, IBM tells The Verge. Krishna addressed the letter to Sens. Cory Booker (D-NJ) and Kamala Harris (D-CA) and Reps.
Karen Bass (D-CA), Hakeem Jeffries (D-NY), and Jerrold Nadler (D-NY). Facial recognition software has improved greatly over the last decade thanks to advances in artificial intelligence. At the same time, the technology — because it is often provided by private companies with little regulation or federal oversight — has been shown to suffer from bias along lines of age, race, and ethnicity, which can make the tools unreliable for law enforcement and security and ripe for potential civil rights abuses.
In 2018, research by Joy Buolamwini and Timnit Gebru revealed for the first time the extent to which many commercial facial recognition systems (including IBM’s) were biased. This work and the pair’s subsequent studies led to mainstream criticism of these algorithms and ongoing attempts to rectify bias.